Frequently Asked Questions

Where can I download Clean Inbox for Gmail™?

You don't need to download Clean Inbox for Gmail™! You can install Clean Inbox for Gmail™ as a Gmail add on from the Google Workspace Marketplace.

What happens if I have existing filters?

These will still exist, we will simply add our own. If our filters are manually renamed, we will change them back.

Can you read my email?

No.

Your email data stays on servers of Gmail, and we don't have access to the email.

Will the filters and labels be applied to all my email?

The filters, labels and settings will only be applied to new incoming email.

In other words: your current emails will not be affected.

We are working on features to let Clean Inbox for Gmail™ work through your entire inbox.

How do you make sure that correct emails will be filtered?

We take great care in crafting correct categories with curated lists of keywords to make sure all relevant emails are flagged.

Still, we advise to periodically check the filtered email folder to make 100% sure that all is correct.

Use the contact settings for greater control over which senders should never be labeled and processed.

How can I make sure that correct emails will be filtered?

Filters that only apply to a very specific type of email are likely to be accurate and not cause false positives. You can achieve this by generating filters with long phrases (minimum 3 words) that do not typically occur in normal emails.

If you only use single word phrases, that word is likely to occur in emails you might not want to miss.

What are false positives?

False positives refer to emails that are incorrectly categorized as belonging to a certain category, even though they do not actually contain the relevant content that is associated with that category.

This can occur when the algorithm or system used to categorize emails based on keywords is not sophisticated enough to accurately distinguish between relevant and irrelevant content, leading to misclassification and potentially causing important emails to be missed or overlooked.

Can I create unlimited categories?

The amount of categories that can be generated by AI is now capped per user. These limits are quite high, and normal usage will not trigger these limits.

I don't use Gmail or Google Workspace. Can I still use Clean Inbox for Gmail™

Clean Inbox for Gmail™ is now only available for Gmail or Google Workspace users. We are looking into expanding our services.

Some filters are not working, and my email still arrives in my inbox.

This is a setting in gmail, which allows important mail to always arrive in your inbox. You can change the behaviour In your gmail settings under settings > inbox > Filtered mail.

Why aren't my filters created?

We will update your filters after about 1 minute. Please wait while our systems update your settings. Your email data stays with gmail, and we don't have access to the email.

Can I customize the categories that Clean Inbox for Gmail™ uses to filter my email?

Yes, Clean Inbox for Gmail™ allows you to create custom AI categories based on the emails you receive. This can help you more accurately categorize and filter your incoming messages.

Can I turn off Clean Inbox for Gmail™'s filters temporarily if I want to receive all of my emails in my inbox?

Yes, you can temporarily turn off Clean Inbox for Gmail™'s filters by removing all the filters via Gmail settings > Filters and Blocked Addresses. If you make any change in the interface of Clean Inbox for Gmail™, all filters will be re-created.

How can I add specific senders or domains to a blacklist or whitelist?

Clean Inbox for Gmail™ provides tools to manage specific senders and domains. You can use the contact settings to control which emails should never be labeled and processed.

Can I delete or edit Clean Inbox for Gmail™'s filters?

Yes, you can edit or delete Clean Inbox for Gmail™'s filters if you need to. However, keep in mind that Clean Inbox for Gmail™ may update its filters automatically, so your changes may be overwritten in the future.

Will Clean Inbox for Gmail™ slow down my Gmail or cause any performance issues?

Clean Inbox for Gmail™ is designed to be lightweight and should not significantly impact the performance of Gmail. However, if you notice any issues, you can try disabling the add on or reaching out to Clean Inbox for Gmail™'s support team for assistance.

Can Clean Inbox for Gmail™ be used with multiple Gmail accounts?

Yes, Clean Inbox for Gmail™ can be used with multiple Gmail accounts. Simply install the add on on each account separately.

Can I set up email forwarding or auto-replies with Clean Inbox for Gmail™?

No, Clean Inbox for Gmail™ does not have the ability to set up email forwarding or auto-replies. You will need to use Gmail's built-in features or another add on for this functionality.

How can I report a bug or issue with Clean Inbox for Gmail™?

If you encounter a bug or issue with Clean Inbox for Gmail™, you can reach out to the support team via the contact settings or email address provided on the add on's website. They will be able to assist you with troubleshooting and resolving the issue.

Google policy disclosure

Clean Inbox for Gmail™'s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.